Shipping Policy

At , we aim to process, pack, and ship every order with care. Please read our Shipping Policy before placing your order. This policy applies to orders placed through website.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During collection launches, promotional periods, holidays, or other high-volume periods, processing times may be slightly longer. Processing time is separate from delivery time. Delivery estimates begin once your order has been shipped and accepted by the carrier.

Shipping Location

All orders are packed and shipped from our fulfillment location in Canada.

Shipping Carriers

We ship using Canada Post and selected courier partners, depending on your delivery location, courier availability, and order requirements. may choose or change the carrier used for your order where reasonably necessary to complete delivery.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available. Please allow up to 24–48 hours for tracking updates to appear after your order has been dispatched. Tracking updates are controlled by the carrier and may not always appear immediately.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at contact@theteebloc.com. Please include your order number and the correct shipping address in your message. We will do our best to update the address before dispatch, but once an order has been shipped, we may not be able to change the delivery address. is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer. If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Delayed, or Stolen Packages

is not responsible for courier delays caused by weather, public holidays, high-volume periods, service disruptions, remote delivery locations, or other circumstances outside our reasonable control. If your package appears lost or significantly delayed, please contact us at contact@theteebloc.com. Please include your order number and tracking details, if available. We will review the issue and, where appropriate, assist with a carrier investigation. If the carrier confirms that a package has been delivered to the shipping address provided at checkout, is not responsible for theft or loss after confirmed delivery. Please ensure your delivery address is safe and secure. This does not limit any rights you may have under applicable consumer protection laws.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or is missing an item, please contact us as soon as possible at contact@theteebloc.com. For damaged packages or items, please contact us preferably within 48 hours of delivery and include:

• Your order number
• Clear photos of the packaging
• Clear photos of the damaged item
• A description of the issue

We will review the issue and may offer a replacement, exchange, store credit, refund, or another appropriate solution depending on the situation and applicable law. Customers will not be required to pay return shipping where the return is due to an error by or where the item received was faulty, damaged, incorrect, missing, or not as described.

International Shipping

We currently ship within Canada only. International shipping options may be introduced in the future. If international shipping becomes available, eligible shipping options will be displayed at checkout. Customers outside Canada should not place an order unless an international shipping option is available at checkout.

Contact Us

For any shipping-related questions, please contact us at:

Email: contact@theteebloc.com