Privacy Policy

At , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, create an account, contact us, sign up for marketing, or otherwise interact with online.

operates an online clothing and streetwear store using Shopify. Our website is hosted on Shopify, and Shopify helps us provide our online store, checkout, payment processing, order management, customer accounts, analytics, fraud prevention, and related ecommerce services.

By using our website, placing an order, creating an account, contacting us, or signing up for marketing, you acknowledge that we collect, use, and disclose personal information as described in this Privacy Policy. Where required by law, we will ask for your consent before collecting, using, or disclosing personal information for certain purposes, such as marketing communications or optional cookies and advertising technologies.

1. Who We Are

This website is operated by:

Email: contact@theteebloc.com

is responsible for personal information under our control. For privacy questions, access or correction requests, withdrawal of consent, or complaints, please contact us at:

Email: contact@theteebloc.com
Subject line: Privacy Request

2. Personal Information We Collect

We may collect personal information when you visit our website, place an order, create a customer account, sign up for marketing, contact us, submit a return or exchange request, or otherwise interact with our store.

Personal information we collect may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment and transaction details
• Customer account details
• Return, exchange, and store credit information
• Customer support messages
• Product preferences
• Marketing preferences
• IP address
• Device information
• Browser information
• Website usage information
• Cookie, analytics, and advertising data

We only collect personal information that is reasonably necessary for our business purposes, including operating our store, processing orders, providing customer support, improving our website, preventing fraud, complying with legal obligations, and communicating with customers.

This Privacy Policy focuses on personal information about identifiable individuals. It does not generally apply to business contact information used only to communicate with someone in their business or professional role, where applicable law treats that information differently.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Place an order
• Create a customer account
• Sign up for emails or SMS messages
• Contact customer support
• Submit a return or exchange request
• Use discount codes or promotions
• Interact with our website
• Respond to surveys, forms, or promotions

We may also collect information automatically through cookies, analytics tools, Shopify features, advertising pixels, tags, and similar technologies.

We may also receive personal information from service providers that help us operate our business, such as Shopify, payment processors, shipping carriers, fraud prevention tools, marketing platforms, analytics providers, advertising platforms, customer support tools, and Shopify apps or integrations.

4. How We Use Personal Information

We may use your personal information to:

• Process and fulfil orders
• Accept payments
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide customer support
• Manage returns, exchanges, and store credit
• Detect and prevent fraud, abuse, or security issues
• Improve our website, products, and customer experience
• Manage customer accounts
• Send marketing communications where permitted
• Personalize website content or advertising
• Measure website performance and advertising effectiveness
• Maintain business, tax, and accounting records
• Comply with legal, regulatory, tax, accounting, and security obligations
• Enforce our policies, terms, and rights

Some personal information is necessary to complete your order, provide customer support, maintain business records, prevent fraud, and comply with legal obligations. Other uses, such as marketing communications or certain advertising technologies, may depend on your consent, preferences, website settings, or applicable law.

We do not sell your personal information directly in exchange for money.

5. Shopify and Service Providers

uses Shopify to operate our online store. Shopify may process personal information on our behalf to help provide services such as website hosting, checkout, payment processing, order management, fraud prevention, customer accounts, analytics, and other ecommerce tools.

We may also share personal information with trusted service providers that help us operate our business, such as:

• Payment processors
• Shipping carriers, including Canada Post and selected courier partners
• Email marketing providers
• SMS marketing providers, if used
• Analytics providers
• Advertising platforms
• Customer support tools
• Fraud prevention tools
• Accounting, tax, or business service providers
• Website apps or Shopify integrations
• IT, security, hosting, or technical service providers

These service providers may only use personal information as needed to provide services to us, comply with legal obligations, protect their systems, prevent fraud or abuse, or as otherwise described in their own privacy terms.

Some service providers may act as independent organizations for certain privacy purposes. We encourage you to review the privacy policies of third-party services you interact with.

6. Payments

Payments are processed through Shopify-supported payment providers or other third-party payment processors. does not directly store full credit card numbers or complete payment card details on our own systems.

Payment providers may collect and process payment information as needed to complete your transaction, verify payment details, prevent fraud, process refunds where applicable, handle disputes or chargebacks, and comply with legal and financial obligations.

7. Shipping and Delivery

We may share your name, shipping address, email address, phone number, and order details with shipping carriers and fulfillment partners so they can deliver your order, provide tracking updates, and assist with delivery issues. Our shipping carriers may include Canada Post and selected courier partners.

8. Customer Accounts

If you create a customer account, we may collect and store information connected to your account, such as your name, email address, order history, shipping address, billing address, account preferences, and related account activity. You are responsible for keeping your account login details secure.

If you want to access, correct, or delete information associated with your customer account, please contact us at: contact@theteebloc.com.

We may need to keep certain information where required or permitted for legal, tax, accounting, fraud prevention, dispute resolution, order history, return, store credit, or business record purposes.

9. Email and SMS Marketing

If you sign up for marketing communications, or where we are otherwise permitted by law, we may send you emails or SMS messages about products, launches, promotions, restocks, offers, and other brand news. We will send commercial electronic messages only where we have consent or are otherwise permitted by applicable law. Marketing emails will include sender identification and an unsubscribe link. Marketing SMS messages, if used, will include opt-out instructions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at: contact@theteebloc.com.

If SMS marketing is used, you can opt out by following the instructions provided in the message.

Transactional or service messages, such as order confirmations, shipping updates, return communications, account notices, or customer service replies, may still be sent where necessary to complete or manage your order, account, or customer service request.

10. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to operate the website, remember preferences, understand website traffic, improve customer experience, measure marketing performance, and show relevant advertising.

These technologies may collect information such as:

• IP address
• Device type
• Browser type
• Pages viewed
• Products viewed
• Time spent on the website
• Referring website
• Clicks and interactions
• Cart activity
• Purchase activity
• Approximate location
• Advertising identifiers

Some cookies are necessary for our website, checkout, cart, account, fraud prevention, and security features to work. Other cookies or similar technologies may be used for analytics, personalization, or advertising, where enabled and permitted by law.

We may use tools such as Shopify analytics, Google Analytics, Meta Pixel, TikTok Pixel, email marketing pixels, or similar tools if enabled.

You can control cookies through your browser settings. Depending on your location and our website settings, you may also see a cookie banner or privacy preferences tool. Please note that blocking cookies may affect website functionality, checkout, saved preferences, customer account features, or other website services.

11. Shopify Customer Privacy Settings

We use Shopify privacy tools and website settings to help manage privacy notices, cookie preferences, and data sharing settings where required. Depending on your location and our Shopify settings, you may have access to privacy preference tools that allow you to manage certain cookie, analytics, or data sharing choices.

12. Disclosure of Personal Information

We may disclose personal information when:

• You consent to the disclosure
• It is needed to process your order
• It is needed to provide customer support
• It is needed for shipping or delivery
• It is needed to process payments, refunds, chargebacks, or disputes
• It is needed to manage returns, exchanges, or store credit
• It is needed to detect fraud, abuse, or security risks
• It is needed by service providers that support our business
• It is needed to comply with legal, tax, accounting, or regulatory obligations
• It is required or permitted by law
• It is needed to protect our rights, property, customers, systems, or business
• Our business is sold, transferred, merged, financed, reorganized, or otherwise involved in a business transaction

We do not disclose more personal information than reasonably necessary for the purpose.

13. International Data Transfers

Although currently sells and ships within Canada, some of our service providers, including Shopify, payment providers, analytics providers, advertising platforms, email or SMS providers, app providers, and technical service providers, may process, store, or access personal information outside Canada.

This means personal information may be transferred to, stored in, or accessed from other countries, including the United States or other locations where our service providers operate. When personal information is processed outside Canada, it may be subject to the laws of that country, including lawful access by courts, law enforcement, government agencies, or regulators.

14. How Long We Keep Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfil orders
• Provide customer service
• Manage returns, exchanges, and store credit
• Maintain business records
• Prevent fraud and abuse
• Comply with tax, accounting, legal, and regulatory obligations
• Resolve disputes
• Enforce our policies, terms, and rights

When personal information is no longer needed, we will delete, anonymize, or securely dispose of it where reasonable and legally permitted.

15. How We Protect Personal Information

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or disposal.

These safeguards may include:

• Shopify platform security features
• Secure checkout tools
• Restricted access to customer information
• Password-protected accounts and admin access
• Limiting access to personal information to people who need it
• Fraud prevention tools
• Secure business systems where reasonably available
• Staff, contractor, or service provider access controls where applicable

We use reasonable safeguards to protect personal information. However, no website, platform, or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

16. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will review the situation and take appropriate steps based on the circumstances. Where required by applicable privacy law, we will notify affected individuals, report the breach to the appropriate privacy regulator, notify other organizations or government institutions where appropriate, and keep required breach records.

17. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent, subject to legal, contractual, or operational limits
• Ask questions about our privacy practices
• Make a complaint about how we handle your personal information

To make a privacy request, contact us at: contact@theteebloc.com with the subject line: Privacy Request. We may need to verify your identity before responding to a privacy request. We will respond to privacy requests within a reasonable time and in accordance with applicable privacy law.

18. Withdrawing Consent

You may withdraw consent for certain uses of your personal information, subject to legal, contractual, or operational limits. For example, you can unsubscribe from marketing emails at any time. However, we may still need to use certain personal information to process orders, provide customer service, complete transactions, prevent fraud, comply with law, maintain required business records, resolve disputes, or enforce our policies.

19. Eligibility and Use Restrictions

(a) Age. Users under 18 years of age (or the age of legal majority where the user lives) must only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. The parent or legal guardian of a user under the age of 18 (or the age of legal majority) is fully responsible for the acts or omissions of such user in relation to our Services.

(b) Use. You must only use our Services for personal, family or household purposes, and expressly excluding any commercial use. This means, for example, that you will not purchase Products for resale. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

20. Third-Party Links

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review the privacy policies of any third-party websites or services you use.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, Shopify setup, apps, legal obligations, or privacy practices. The updated version will be posted on our website with a revised “Last Updated” date. Where required by applicable law, we will provide notice of material changes or take other steps required by law.

22. Contact Us

For privacy questions, requests, or concerns, please contact us at:

Email: contact@theteebloc.com
Subject line: Privacy Request