Frequently Asked Questions

Everything you need to know about our drops, shipping, returns, and fit.

Collections & Restocks

Will sold-out items be restocked? +

We monitor demand closely across every drop. Items that sell quickly and receive strong customer response may be restocked, subject to fabric and production availability. Pieces with lower demand are treated as limited stock and will not be restocked once marked sold out — so if something catches your eye, we recommend securing it before it's gone.

How do limited-edition drops work? +

As a growing streetwear label, currently produces in small, limited batches rather than mass production. This means every drop is naturally limited-edition — once a size or colourway sells out, it may only return as a restock if it proves to be a high-demand style. Follow us on Instagram and subscribe to our email list to be the first to know about upcoming drops and restocks.

How do pre-orders work? +

does not currently offer pre-orders. All items go live as in-stock and ready-to-ship, so once you place an order, it moves straight into processing and dispatch. Should we introduce pre-orders for future collections, a full guide outlining timelines and terms will be published on our website and shared across our social channels.

How often are new collections released? +

New collections are released seasonally as continues to grow. Our current focus is the Summer collection, with a Winter collection planned in the months ahead. Any additional or surprise drops outside of our seasonal calendar will be announced first via Instagram and email, so make sure you're subscribed to stay in the loop.

Returns & Exchanges

What is the return and exchange policy? +

We accept return requests within 14 days of delivery. Approved change-of-mind, size, or preference returns are issued as store credit only (store credit does not expire and never converts to cash), while items that arrive faulty, damaged, incorrect, missing, or not as described are reviewed individually for a suitable remedy — replacement, exchange, store credit, or refund. All returned items must be unworn, unwashed, and in original condition with tags attached.

For full terms, please see our Returns & Store Credit Policy.

How can a return or exchange be started? +

To start a return or exchange, simply email us at contact@theteebloc.com with your full name, order number, the item you'd like to return or exchange, and the reason for your request. Please do not send any items back before receiving approval, as unapproved returns may not be accepted.

Full step-by-step instructions are available in our Returns & Store Credit Policy.

How long does it take to process a refund? +

For normal approved returns (change of mind, sizing, or preference), we issue store credit rather than a cash refund. Store credit does not expire and can be used toward any future THE TEE BLOC purchase. If your item arrived faulty, damaged, incorrect, missing, or not as described, please contact us within 48 hours of delivery so we can review your case and offer a replacement, exchange, store credit, or refund as appropriate.

See our Returns & Store Credit Policy for full processing details.

What items are eligible for returns? +

To be eligible for return, items must be unworn, unwashed, unused, and in original condition, with original tags and packaging intact and free from stains, marks, or damage. Items marked Final Sale or Discount cannot be returned or exchanged for change-of-mind or sizing reasons. Faulty, damaged, or incorrect items remain eligible for a remedy regardless of Final Sale status.

Please see our Returns & Store Credit Policy for complete eligibility terms.

Orders & Shipping

How long does shipping take? +

Orders are processed within 1–3 business days after payment confirmation. Once dispatched, estimated delivery times are 2–5 business days for major Canadian cities, 3–5 business days for regional areas, and 5–7 business days for remote or rural areas. These timeframes are estimates and may vary due to courier delays, weather, or high-volume periods such as new collection launches.

See our Shipping Policy for full details.

Is international shipping available? +

At this time, ships within Canada only. International shipping may be introduced as we grow — if it becomes available, eligible destinations and shipping options will appear automatically at checkout.

How can an order be tracked? +

Once your order has shipped, you'll receive a confirmation email with tracking details. Please allow 24–48 hours after dispatch for tracking information to update, as this is managed by the shipping carrier.

Can an order be changed or cancelled after it has been placed? +

If you need to change or cancel your order, please contact us within 24 hours of purchase at contact@theteebloc.com. Once an order has been processed, packed, or shipped, we may no longer be able to make changes — however, you're welcome to request a return or exchange after delivery in line with our Returns & Store Credit Policy.

What happens if a package is delayed? +

is not responsible for courier delays caused by weather, public holidays, high-volume periods, or other circumstances outside our reasonable control. If your package appears lost or significantly delayed, contact us at contact@theteebloc.com with your order number and tracking details, and we'll assist with a carrier investigation.

Product & Fit

How do T-shirts fit? +

Every THE TEE BLOC t-shirt is designed with a relaxed, drop-shoulder fit and a structured drape, offering a comfortable, elevated silhouette rather than a tight or fitted cut — true to modern streetwear styling.

How can the right size be selected? +

Use our size guide to compare chest, length, shoulder, and sleeve measurements (in centimetres) against a t-shirt you already own and love, for the most accurate fit. Please note measurements may vary by 1–2 cm due to natural production tolerance.

Are oversized fits true to size? +

Our Signature Tee is designed to run true to its relaxed fit. Take your usual size for the intended relaxed silhouette, or size up if you prefer a more oversized, streetwear-style look.

What fabrics are used? +

Our t-shirts are crafted from 100% premium combed cotton in a heavyweight 260 GSM fabric, selected for its structured drape, durability, and all-day comfort.

What makes the T-shirts premium? +

Every THE TEE BLOC piece is made from heavyweight 260 GSM combed cotton with a relaxed, structured fit and finished with layered screen printing, detailing and — on select styles — premium rhinestone embellishments. Each garment reflects our commitment to premium materials, thoughtful construction, and timeless streetwear design.

Are the graphic prints long-lasting? +

Yes. Our tees feature bio-washed, premium cotton fabric with a soft-touch finish, and every graphic is applied using premium screen printing for a bold, long-lasting result. To help preserve your print and fabric quality, we recommend a cold wash and avoiding direct ironing over graphics.

Product Care & Maintenance

How should T-shirts be washed? +

Machine wash cold at 30°C using a gentle cycle. Turn the garment inside out before washing to help protect the graphic print and avoid the use of bleach.

Can T-shirts be tumble dried? +

Our garments are not recommended for tumble drying. To preserve the fit, fabric, and print quality, we recommend air drying — laid flat or hung in shade, away from direct heat and sunlight.

How can graphic prints be kept in good condition? +

Wash garments inside out in cold water, avoid bleach, and skip ironing directly over the print, avoiding the printed area entirely. Tumble drying is not recommended, as high heat and harsh chemicals can affect the print's finish over time.

How can the quality of the fabric be maintained? +

To keep your THE TEE BLOC pieces looking premium for longer, always wash cold at 30°C, avoid bleach and dry cleaning, and air dry rather than tumble dry. Following the care instructions on the garment label will help preserve the bio-washed, soft-touch finish and heavyweight cotton quality wash after wash.

Still Have Questions?

Can't find the answer you're looking for? Reach out to our customer support team and we'll get back to you within 24 hours.

CONTACT SUPPORT