Return & Exchange Policy

At , every order is packed with care and love. We aim to keep our returns process simple, fair, and transparent.

Please read our Return & Exchange Policy before placing your order.

Normal Returns vs. Problem Orders

This policy separates normal returns from problem orders.

A normal return includes a change of mind, incorrect size selection, customer preference, or another reason not caused by an issue with the item.

A problem order includes an item that arrives faulty, damaged, incorrect, missing, not as described, or where a remedy is required under applicable consumer law.

For normal approved returns, offers exchange only.

For problem orders, offers both exchange or refund.

This does not limit any rights you may have under applicable consumer protection laws.

Return Window

We accept return requests within 7 days of delivery.

Return requests made after 7 days of delivery may not be accepted for normal change-of-mind, size, or preference returns.

If your item is faulty, damaged, incorrect, missing, or not as described, please contact us as soon as possible so we can review the issue fairly.

Return Eligibility

To be eligible for a normal return, your item must be:

• Unworn
• Unwashed
• Unused
• In its original condition
• Free from stains, marks, odours, deodorant marks, makeup marks, pet hair, or damage
• Returned with original tags and packaging, where applicable

Items that do not meet these conditions may not be accepted for normal change-of-mind, size, or preference returns.

Customers are encouraged to review the product description, size guide, colour, fit, and care information carefully before placing an order.

Exchanges

If you ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to stock availability.

If the requested size is unavailable, you may choose another available colour or design of the same value. Refunds are not available for size exchanges where the incorrect size was ordered by the customer.

For approved size exchanges, THE TEE BLOC provides a prepaid UPS return shipping label at no additional cost.

Approved Returns & Exchanges

For normal approved returns, offers exchange only within 7 days of delivery.

Returned items must meet our return eligibility requirements (unworn, unwashed, original tags attached).

Original shipping costs are non-refundable for normal returns, unless the return is due to an error on our part or a refund is required under applicable law.

This does not affect any rights you may have under applicable consumer protection laws.

Faulty, Damaged, Incorrect, Missing, or Not as Described Items

If your item arrives faulty, damaged, incorrect, missing, or not as described, please contact us as soon as possible, preferably within 48 hours of delivery, at: contact@theteebloc.com

Please include:

• Your order number
• Clear photos of the item
• Clear photos of the packaging, if damaged
• A short description of the issue

Once reviewed, we will offer a suitable solution, which may include a replacement, exchange, refund, or another appropriate remedy depending on the circumstances and applicable law.

Customers will not be required to pay return shipping where the return is due to an error by or where the item received was faulty, damaged, incorrect, missing, or not as described.

Final Sale

Items marked as Final Sale cannot be returned, exchanged, or refunded for change of mind, incorrect size selection, or customer preference.

Final Sale items may include discounted items, clearance items, promotional sale items, or limited release items where clearly stated.

Final Sale does not apply where an item arrives faulty, damaged, incorrect, missing, not as described, or where a remedy is required under applicable consumer law.

Return Shipping

For approved returns and size exchanges, THE TEE BLOC will provide a prepaid return shipping label at no additional cost to the customer.

Once your return request has been approved, we will provide you with a UPS return shipping label along with return instructions.

Customers are responsible for securely packaging the item and dropping the parcel off at their nearest UPS drop-off location.

Please keep your UPS return receipt and tracking information until your return has been received, reviewed, and processed by THE TEE BLOC.

Return shipping must be completed using the return label provided by THE TEE BLOC. We are unable to reimburse shipping costs if a customer chooses to arrange their own return shipping.

How to Start a Return

To request a return or exchange, please contact us at: contact@theteebloc.com

Please include:

• Your full name
• Email address used to complete the purchase
• Your order number
• The item you wish to return or exchange
• The reason for your request
• Photos, if the item is faulty, damaged, incorrect, missing, or not as described

Please do not send any items back without contacting us first.

Returns sent without approval may not be accepted.

Order Cancellations

If you need to cancel or change your order, please contact us within 24 hours at: contact@theteebloc.com

Once an order has been processed, packed, or shipped, we may not be able to cancel or make changes to it.

This does not limit any cancellation or refund rights you may have under applicable consumer protection laws.

Contact Us

For any return or exchange questions, please contact us at:

Email: contact@theteebloc.com