At The Tee Bloc, we aim to process, pack, and ship every order with care. Please read our Shipping Policy before placing your order.

This policy applies to orders placed through The Tee Bloc website.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

During collection launches, promotional periods, holidays, or other high-volume periods, processing times may be slightly longer.

Processing time is separate from delivery time. Delivery estimates begin once your order has been shipped and accepted by the carrier.

Shipping Location

All orders are packed and shipped from our fulfillment location in Canada.

Shipping Carriers

We ship using Canada Post and selected courier partners, depending on your delivery location, courier availability, and order requirements.

The Tee Bloc may choose or change the carrier used for your order where reasonably necessary to complete delivery.

Delivery Timeframes

Estimated delivery times within Canada are usually:

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to courier delays, weather conditions, public holidays, high-volume periods, service disruptions, incorrect address details, remote delivery locations, or other circumstances outside our reasonable control.

To reduce misleading-delivery risk, it is good practice to keep delivery, shipping-cost, and checkout information clear before purchase. Shopify’s shipping settings allow rates to be shown at checkout, including flat rates, free shipping, or carrier-calculated rates based on order details.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping options.

Any available shipping options, shipping costs, or free shipping offers will be displayed at checkout before you complete your order.

Free shipping may be offered during selected promotions or for orders above a certain value. Free shipping offers may be subject to conditions, which will be shown at checkout or in the relevant promotion.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking details, where available.

Please allow up to 24–48 hours for tracking updates to appear after your order has been dispatched.

Tracking updates are controlled by the carrier and may not always appear immediately.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

contact@theteebloc.com

Please include your order number and the correct shipping address in your message.

We will do our best to update the address before dispatch, but once an order has been shipped, we may not be able to change the delivery address.

The Tee Bloc is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Delayed, or Stolen Packages

The Tee Bloc is not responsible for courier delays caused by weather, public holidays, high-volume periods, service disruptions, remote delivery locations, or other circumstances outside our reasonable control.

If your package appears lost or significantly delayed, please contact us at:

contact@theteebloc.com

Please include your order number and tracking details, if available.

We will review the issue and, where appropriate, assist with a carrier investigation.

If the carrier confirms that a package has been delivered to the shipping address provided at checkout, The Tee Bloc is not responsible for theft or loss after confirmed delivery. Please ensure your delivery address is safe and secure.

This does not limit any rights you may have under applicable consumer protection laws.

This softer wording is safer than saying the business has no responsibility “under any circumstances.” Some provincial consumer protection rules may give customers rights where goods are not delivered within required timelines, and Consumer Protection BC specifically notes rights around online orders, delivery details, wrong products, and non-delivery.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or is missing an item, please contact us as soon as possible at:

contact@theteebloc.com

For damaged packages or items, please contact us preferably within 48 hours of delivery and include:

• Your order number

• Clear photos of the packaging

• Clear photos of the damaged item

• A description of the issue

We will review the issue and may offer a replacement, exchange, store credit, refund, or another appropriate solution depending on the situation and applicable law.

Customers should not be asked to pay return shipping where The Tee Bloc sent the wrong item or where the issue was caused by The Tee Bloc.

International Shipping

We currently ship within Canada only.

International shipping options may be introduced in the future. If international shipping becomes available, eligible shipping options will be displayed at checkout.

Customers outside Canada should not place an order unless an international shipping option is available at checkout.

Contact Us

For any shipping-related questions, please contact us at:

The Tee Bloc
Email: contact@theteebloc.com

The Tee Bloc | Shipping Policy

At The Tee Bloc, every order is packed with care and love. We aim to keep our returns process simple, fair, and transparent.

Please read our Returns & Store Credit Policy before placing your order.

Normal Returns vs. Problem Orders

This policy separates normal returns from problem orders.

A normal return includes a change of mind, incorrect size selection, customer preference, or another reason not caused by an issue with the item.

A problem order includes an item that arrives faulty, damaged, incorrect, missing, not as described, or where a remedy is required under applicable consumer law.

For normal approved returns, The Tee Bloc currently offers store credit only.

This does not limit any rights you may have under applicable consumer protection laws.

Return Window

We accept return requests within 14 days of delivery.

Return requests made after 14 days of delivery may not be accepted for normal change-of-mind, size, or preference returns.

If your item is faulty, damaged, incorrect, missing, or not as described, please contact us as soon as possible so we can review the issue fairly.

Return Eligibility

To be eligible for a normal return, your item must be:

• Unworn

• Unwashed

• Unused

• In its original condition

• Free from stains, marks, odours, deodorant marks, makeup marks, pet hair, or damage

• Returned with original tags and packaging, where applicable

Items that do not meet these conditions may not be accepted for normal change-of-mind, size, or preference returns.

Customers are encouraged to review the product description, size guide, colour, fit, and care information carefully before placing an order.

Exchanges

If you ordered the wrong size, you may request a size exchange within 14 days of delivery, subject to stock availability.

If the requested size is unavailable, we may offer store credit for the approved value of the returned item.

Customers are responsible for return shipping costs for size exchanges unless the item received was incorrect, faulty, damaged, missing, not as described, or the return is required by applicable law.

Store Credit Only for Approved Returns

For normal approved returns, The Tee Bloc currently offers store credit only.

We do not offer refunds for change of mind, incorrect size selection, customer preference, or items that do not meet our return eligibility requirements.

Store credit can only be used toward future purchases from The Tee Bloc and cannot be exchanged for cash.

Store credit is issued to the customer account or email address associated with the original order.

Store credit issued by The Tee Bloc does not expire.

Original shipping costs are non-refundable and are not included in store credit for normal approved returns, unless the return is due to an error on our part or a refund is required under applicable law.

This does not affect any rights you may have under applicable consumer protection laws.

Faulty, Damaged, Incorrect, Missing, or Not as Described Items

If your item arrives faulty, damaged, incorrect, missing, or not as described, please contact us as soon as possible, preferably within 48 hours of delivery, at:

contact@theteebloc.com

Please include:

• Your order number

• Clear photos of the item

• Clear photos of the packaging, if damaged

• A short description of the issue

Once reviewed, we will offer a suitable solution, which may include a replacement, exchange, store credit, refund, or another appropriate remedy depending on the circumstances and applicable law.

Customers will not be required to pay return shipping where the return is due to an error by The Tee Bloc or where the item received was faulty, damaged, incorrect, missing, or not as described.

Final Sale

Items marked as Final Sale cannot be returned, exchanged, or refunded for change of mind, incorrect size selection, or customer preference.

Final Sale items may include discounted items, clearance items, promotional sale items, or limited release items where clearly stated.

Final Sale does not apply where an item arrives faulty, damaged, incorrect, missing, not as described, or where a remedy is required under applicable consumer law.

Return Shipping

Customers are responsible for return shipping costs for normal approved returns and size exchanges, unless the item received was faulty, damaged, incorrect, missing, not as described, or the return is required by applicable law.

We recommend using a tracked shipping service when returning items.

For normal approved returns, The Tee Bloc is not responsible for return parcels that are lost, delayed, or damaged in transit.

Please keep your return tracking number until your return has been reviewed and processed.

How to Start a Return

To request a return or exchange, please contact us at:

contact@theteebloc.com

Please include:

• Your full name

• Email address used to complete the purchase

• Your order number

• The item you wish to return or exchange

• The reason for your request

• Photos, if the item is faulty, damaged, incorrect, missing, or not as described

Please do not send any items back without contacting us first.

Returns sent without approval may not be accepted.

Order Cancellations

If you need to cancel or change your order, please contact us within 24 hours at:

contact@theteebloc.com

Once an order has been processed, packed, or shipped, we may not be able to cancel or make changes to it.

If an order cannot be cancelled because it has already been processed or shipped, you may still request a return or exchange after delivery in accordance with this policy.

This does not limit any cancellation or refund rights you may have under applicable consumer protection laws.

Contact Us

For any return, exchange, or store credit questions, please contact us at:

The Tee Bloc
Email: contact@theteebloc.com